To wake Moxie up from standby, say "Hello Moxie!" When Moxie has dream bubbles on its face, say "Moxie please wake up!" Moxie should then sit up and be able to interact with your child.
If saying "Hello Moxie" does not cause Moxie's dream bubbles to appear, please try the following:
- Make sure Moxie is powered on by checking the power switch under Moxie's base. It should be switched to the "I" position.
- Make sure Moxie is in standby by checking the LED bar is light purple.
- Make sure Moxie's battery is charged, or plug Moxie into its power adapter.
- Pick Moxie up or Touch Moxie's back or torso to activate dream bubbles.
Moxie has this two-step wake up process to prevent Moxie from waking up at unwanted times. If you are still running into issues after trying the above options, please contact our customer support team at firstname.lastname@example.org or by phone at (855) 945-3411.