When you first open Moxie you will need to go through the setup process which does include the very first software update. This update could take up to 30 minutes to complete, during which Moxie will remain in an idle state and not able to interact with the child yet. If you would like for Moxie to be able to wake up and interact as soon as you introduce your child, we recommend going through this setup process before bringing Moxie in front of your child.
Setting up Moxie before your child is introduced will also give you the opportunity to reach out to our support team if you run into any issues during setup. The video below walks you through the setup process, and we have some great tips for common issues during setup: