General Inquiry

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    Embodied Customer Support

    These are all great questions! Our blog, app parent tips, and parent guides have additional information to assist you and your child with playing and learning with Moxie. We highly recommend reading through them.

    How extensive is moxie’s knowledge base?  How extensive are Moxie’s references on topics? For example, our child spoke of his r/c helicopter. Moxie replied speaking of quadcopter. How much does Moxie ‘know’ on the subject versus making a mere connection between concepts/key words?

    Moxie has access to Merriam Webster, knowledge of GRL facts and an ever growing background universe, and it also is meant to learn from the experiences with the child. Moxie does currently not access large knowledge bases like Wikipedia but we are ever growing its abilities and knowledge over time. For the responses Moxie leverages state of the art conversational AI algorithms to maintain a safe and coherent conversation, which also improve over time as we learn from our customers.

    How extensive us Moxie’s SEL focus and programming in regards to the mind-body-feelings-sensations connection?  For example, mindfulness practices can help children learn to become aware of their bodily sensations (where they feel something, how big they feel it, what it feels like, etc), make connections between those sensations and their emotions as well as the catalysts. “I feel (sensation and emotion) when (this event/tone/behavior is experienced)”.

    Moxie has programming designed to help children identify the emotions that they may be feeling and choose appropriate tools for self-regulation. During emotion missions, children may teach Moxie what certain emotions feel like in their body, what they may look like on their facial expressions, and what events trigger those emotions. We are currently working to develop future content for Moxie that will dive deeper into the connections between mind, body, and feelings, as well as new guided meditations and visualizations focused on this area. Check out the parent guides for additional tips and ideas on how to extend Moxie's content into the home.

    How does Moxie’s programming integrate other dynamics of childhood struggles such as self care (eating, hygiene, sleep) and how self care impacts/is a reflection of some of the emotional challenges and growth of children? Parents often recognize connections such as poorer emotional regulation when a child is tired or hungry (hangry), but the child may be ignoring or unaware of such connections.

    Moxie has missions that are centered around sleep and daily routines, and why those are important for overall health and well-being. We are hoping to continue to develop future content for Moxie in these areas, and appreciate your suggestions. Please check out our parent guides, as well as our parent tips in the app, for additional information on how to expand on Moxie's content with your child in these areas.

    Does/will Moxie’s programming incorporate an understanding of the influence of music styles on emotion?

    We are always looking to expand Moxie's future content and appreciate this suggestion!

    Does/will Moxie incorporate an understanding of the impact of words and thoughts on emotions and behavior? For example - CBT speaks of what we do and what we think impacts our feeling. And our feeling, likewise, impacts doing and thinking.   People can create ‘go to thinking’ when they feel/think in overgeneralized terms, allowing a more growth oriented mindset.

    Moxie's content is developed with the best practices in child development therapy in mind. In future content, we will be including techniques such as these mentioned above to expand on the self-regulation tools that Moxie provides. Check out the parent guides and parent tips in the app for more information on how to expand on what your child is learning from Moxie into the home.

    How are concepts of grit and resilience incorporated into Moxie’s conversations?

    Moxie's content is designed to teach children about important social-emotional themes and to encourage them to gain self-confidence, develop life skills, and to problem solve.

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